ASSISTANT GENERAL MANAGER Mackenzie Beach Resort is a beachfront glamping and accommodation property in Tofino, BC, offering a distinctive mix of vintage Airstreams, Surf Bungalows, cabins, Forest Camping, and the Spartan Imperial Mansion unit. We combine laid-back coastal hospitality with genuinely memorable guest experiences, and we're looking for a hands-on leader to help run the property day to day. The Opportunity: MBR is hiring an Assistant General Manager to support the General Manager in overseeing all aspects of resort operations — guest experience, front office, housekeeping, maintenance coordination, staff supervision, and administrative operations. This is a leadership role suited to someone who thrives in a fast-paced, guest-facing environment and wants real ownership over how a property runs. What You'll Do • Act as the primary on-property leader in the General Manager's absence, with full authority to resolve operational and guest issues • Oversee daily operations across front desk, housekeeping, and grounds/maintenance to ensure smooth, consistent guest experiences • Supervise, schedule, and support front-line staff; assist with hiring, onboarding, and performance management • Handle escalated guest concerns and service recovery with sound judgment and a calm, solutions-first approach • Support budgeting, payroll administration, and expense tracking in coordination with the General Manager • Monitor and help maintain quality, safety, and brand standards across all unit types (Airstreams, Surf Bungalows, cabins, Forest Camping, Spartan Imperial Mansion) • Assist with vendor and contractor coordination for maintenance, supplies, and property upkeep • Contribute to marketing, promotions, and local partnership initiatives as needed • Step into General Manager responsibilities during absences, vacations, or peak-season support periods What You Bring • 2+ years of supervisory or management experience in hospitality, resort, or short-term accommodation operations • Strong working knowledge of front office and property management systems (Cloudbeds experience an asset) • Demonstrated ability to lead a team, resolve conflict, and stay composed under pressure • Comfort with hands-on, varied work — this role moves between front desk, admin, and property walk-throughs • Availability for flexible scheduling, including weekends, holidays, and peak summer season • Valid BC driver's licence considered an asset • A genuine interest in the Tofino community and coastal, outdoor lifestyle Why Join MBR • Work in one of the most beautiful coastal settings on Vancouver Island • A close-knit, hands-on team environment with real decision-making responsibility • Staff accommodation • Phone Allowance • Medical/Dental Benefits Salary/Wage: $55,000- $62,500