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/ hour (
$22.97-$23.74 per hour
) Details
About the Position
Gwa’sala-‘Nakwaxda’xw Nation Health & Family Services is seeking a Temporary Part-time Patient Travel Clerk to coordinate medical travel services for community members who need to travel outside the community to access medically necessary health services.
The Patient Travel Clerk is a key point of contact for community members and families and provides respectful, culturally safe, confidential and compassionate support throughout the medical travel process.
Key Responsibilities
• Coordinate patient travel arrangements, including flights, ferries, ground transportation and accommodation.
• Process medical travel requests and ensure required forms and documentation are complete.
• Coordinate eligible meals, escorts and travel-related reimbursements.
• Communicate with clients, families, health care providers, hospitals, FNHA and transportation/accommodation providers.
• Assist clients with navigating the FNHA Medical Transportation process.
• Maintain accurate and confidential client, travel and financial records.
• Track appointments, travel arrangements, reimbursements and required documentation.
• Respond to travel changes, cancellations and urgent travel needs.
• Monitor medical travel expenses and assist with program reporting.
• Identify barriers to accessing health care and bring concerns forward to the Health Director.
• Maintain current knowledge of FNHA Medical Transportation policies and requirements.
Cultural Responsibilities
The Patient Travel Clerk will provide services that respect Gwa’sala-‘Nakwaxda’xw and Kwakwaka’wakw culture,values and community protocols.
The successful candidate will:
• Provide culturally safe, trauma-informed and respectful service
• Recognize the importance of family, Elders, culture and community connection when members are travelling away from home for medical care.
• Support clients in identifying and communicating their cultural safety needs.
• Respect client dignity, privacy, self-determination and informed choice.
• Recognize the unique challenges of accessing health care from a rural and remote First Nations community
Qualifications & Experience
• Experience working with confidential information is required.
• Knowledge of FNHA Medical Transportation.
• Experience working with First Nations communities is an asset.
• Knowledge of Gwa’sala-‘Nakwaxda’xw and/or Kwakwaka’wakw culture is an asset.
• Strong organizational, communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work independently and as part of a health team.
• Ability to handle sensitive situations with professionalism, compassion and confidentiality.
• Proficiency with computers, email and Microsoft Office.
Equivalent education and experience may be considered.