About this role Working as part of an integrated team-based care approach, the Community Health Worker will provide a range of supports and services to patients which support the delivery and continuity of care. Working as a critical member of the clinic team, the Community Health Worker will support patient transporting and accompany patients to medical appointments and procedures and help patients navigate their needs related to the social determinants of health. Reporting to Health Director the Community Health Worker works one-on-one with patients to support culturally safe and humble care in a welcoming, helpful and collaborative clinic environment. What you will do: Primary responsibilities Working to support patients and families in the implementation and follow-up of their care, the Community Health Worker responsibilities include: 1.Coordination of Transportation and Logistical Supports: Coordinate and facilitate the transportation needs of patients to and from appointments, referrals, medical appointments and procedures, including transportation to and from the local hospital. 2.Advocating and Liaise to Support Patient Needs: Support patients in navigating, advocating and receiving resources that support the social determinants of health. This may include connecting with community-based programs, supports available outside of Campbell River, and communicating patient needs with the broader clinic care team. 3.Problem Solving and Relationship Building: Engage and connect with patients and clinic staff to identify barriers to health and wellness and then work to remove these barriers. Build and invest in strong relationships while working to understand community resources that support patients with a holistic approach to wellness. How we will work: Team responsibilities 1.Collaborative Support: The Community Health Worker works closely with all clinic staff, including Family Physicians (FPs), Registered Nurses (RNs), Social Workers, Dieticians, Physiotherapist, Occupational Therapists (OTs), and the broader clinic team to ensure a coordinated, welcoming and supportive clinic environment that goes above and beyond for patients. 2.Professionalism and Adaptability: The Community Health Worker demonstrates respect and professionalism for the team by: A. Being solution focused and thinking proactively about how to remove barriers a patient might experience when it comes to receiving health care or implementing a treatment plan; B. Listening to understand the needs of staff so as to better understand the full scope of what a patient needs to advance their health goals; and C. Building strong working relationships within the clinic and broader community to understand the community health landscape. 3. Confidentiality: The Community Health Worker respects patient confidentiality, sharing only what is needed to support patient-centred care and avoiding any sharing of information that could lead to judgement, stigma or shame on the patient. 4. Training and Role Updates: As the team grows, the Community Health Worker will work with the Health Director to support the onboarding of new team members and establishing a shared understanding of the Community Health Worker’s scope of work and integration within the broader team. There will be other responsibilities that emerge, and this job description will be reviewed and updated annually in partnership with the Community Health Worker and the broader team promote a collaborative work environment.