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Job Title: Service Advisor
About Us: We are an automotive repair shop in Port McNeill BC, serving our loyal customers for over 10 years. Our reputation for excellence is built upon a commitment to delivering exceptional service and maintaining high standards of craftsmanship. With a skilled and friendly team, always advancing equipment, and a supportive work culture, we strive to provide the best possible experience for both our customers and employees.
Position Overview: We are seeking a motivated and customer-focused service advisor to join our team. As service advisor, you will be the first point of contact for customers seeking vehicle service and repairs. You will play a crucial role in understanding their needs and ensuring a seamless experience.
Benefits and Pay:
• Wage of $20 to $30/hr, depending on experience, with monthly performance bonus on top of wage.
• Ongoing training and professional development.
• Optional Health insurance package, including medical, dental, and vision coverage.
• Overtime pay.
• Paid vacation and sick leave.
• Flexible time off.
Qualifications & Experience
Key Responsibilities:
• Communicate service needs, estimates, and repair information to the customer.
• Build lasting relationships and understand the needs of the customers.
• Scheduling appointments and receive vehicle information.
• Prepare work orders and estimates, ensuring accurate information and pricing.
• Collaborate with the team to prioritize and manage workload effectively.
• Maintain a clean and organized workspace as well as assist with general cleaning duties.
• Track, organize, and handle parts, including the ability to lift and move items as needed.
Qualifications:
• Proficient with computers and able to learn new programs.
• Able to multitask and have good organizational skills.
• Excellent customer service and communication skills, both written and verbal.
• Ability to work in a fast-paced, team-oriented environment while maintaining attention to detail.
• Knowledge of automotive systems, repairs, and maintenance services an asset but not needed.
• Valid driver’s license with a clean driving record.