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/ hour (
$21/hr (probationary)
) Details
The Beaufort Family Health Society is excited to invite applications for the position of Medical Office Assistant (Full-Time, Temporary Maternity Coverage) at Cumberland Village Health Care—a community-led family practice clinic located in Cumberland, BC. We are a dedicated team, which includes seven Nurse Practitioners, a Clinic Manager, and three full-time Medical Office Assistants (MOAs).
As a part of the Primary Care Network (PCN), our clinic also features a full-time RN, a part-time social worker, a part-time mental health counselor, and a part-time dietitian. We are currently seeking a MOA to support our busy practice and cover a maternity leave position, with the possibility of permanent employment, pending the return of the incumbent.
Patient Care/Clinical Support:
• Schedule appointments, greet and check in patients, and escort them to exam rooms.
• Assist patients in completing necessary paperwork (medical history, consent forms, insurance documents, etc.).
• Uphold patient confidentiality at all times.
• Create and maintain accurate patient charts within our EMR system.
• Scan and upload patient documents.
• Process payments accurately using the POS system.
• Measure and record patients' vitals (height, weight, blood pressure, urinalysis, visual acuity testing).
Practitioner Support:
• Efficiently fulfill practitioner requests.
• Maintain appointment schedules for all practitioners, including allied health providers.
• Ensure exam rooms are clean, sanitized, and fully stocked for each appointment.
• Maintain inventory of medical and office supplies.
• Prepare patient specimens according to lab requirements and coordinate sample pickups.
• Set up exam rooms for procedures, clean and process procedural instruments, maintain sterilization (autoclave) logs.
Communications:
• Review incoming faxes and direct them to the appropriate provider(s).
• Accurately complete patient/practitioner forms with attention to detail.
• Respond to inquiries via phone and in person in a helpful and respectful manner.
• Collaborate with other healthcare facilities as necessary
Qualifications & Experience
Educational and academic requirements:
• High school diploma or equivalent
• Post-secondary certificate/diploma: MOA certificate or diploma
Skills and abilities:
• Computer knowledge: This includes familiarity with office software and electronic medical record (EMR) systems.
• Organization and time-management: Essential for managing administrative tasks and scheduling.
• Strong communication skills: Needed for interacting with patients and healthcare staff.
• Attention to detail: Crucial for tasks like billing, charting, and maintaining records.
• Adaptability: The ability to adapt to new technology and procedures is important.
Key Attributes:
• Kind, compassionate, and friendly demeanor.
• Reliable and dependable team player.
• Open to direction and eager to learn.
• Exceptional listening, comprehension, and communication skills.
• Detail-oriented with a focus on accuracy.
• Proactive, solutions-oriented, and able to work with minimal supervision.
• Ability to maintain composure and communicate effectively under pressure.
• Ability to effectively prioritize tasks and manage a multi-line phone system.
• Skilled at addressing feedback and conflicts constructively.
• Committed to fostering strong relationships with colleagues and providers