As a result of a well-deserved retirement, the Strathcona Regional District is seeking a highly organized and service-focused Property Services Representative (PSR) to provide front line customer service and administration support for Community Services, including land use planning, parks, building inspection, bylaw enforcement, GIS, and community health. The PSR is focused on delivering superior customer service and is the public liaison for the Community Services department

MAJOR DUTIES AND RESPONSIBILITIES:
• Assists customers at the Community Services front counter, over the telephone, or through email
exchanges on matters relating to land use planning, zoning, land use designation, parks and trails, the
building permit and associated inspection process, the UMapit online GIS system, and community
health. Refers customers to the appropriate staff and provides information on regional district policies,
applications, procedures, and the roles and requirements of other departments and agencies. Follows
up with customers and with staff as required;
• Receives and reviews a variety of applications, permits and building permit applications to ensure
submissions are complete and documentation is accurate and records the information in the land use
database. Explains requirements for acceptance and collects fees;
• Follows up with and/or relays information to other Strathcona Regional District (SRD) departments,
government agencies, registered professionals, property owners and contractors concerning routine
building, zoning, land use designation, bylaw and permit issues;
• Receives confidential by-law enforcement complaints for the building/by-law official and records
information in PSD Citywide;
• Schedules building inspections, site visits and appointments for Community Services staff. Prepares
daily building inspection schedule and sources files for the building official to take on site visits;
• Provides logistic support for meetings: reserves fleet vehicles, schedules water taxis; reserves and
confirms meeting rooms/locations, and arranges for meals and refreshments.
• Receives and files (digital in PSD Citywide and hard copies) correspondence received from the Ministry
of Forest Lands and Natural Resource Operations: Crown Land Applications, Licence for Permissions,
and Licence of Occupations;
• Receives and files (digital in PSD Citywide and hard copies) correspondence received from Island
Health: Record of Sewerage Systems (in Building Official’s files); Sewerage System Letter of
Certification, Application for a Holding Tank Permit and prepares notification letter (for planner’s
signature) to property owner and cc’d to B.C. Assessment Authority;
• Assists with the preparation for public hearings and confirms the availability of elected officials.
Arranges for the placement and tracks public hearing advertisements to ensure conformance with Local
Government Act requirements. Prepares and packs the contents of the travel tote, including the Chair’s
opening statements, confirms the meeting place, arranges for refreshments and travel arrangements;
• Schedules property owner and/or realtor archive research appointments for the building official,
retrieves property file, prepares cashiers' receipt and processes payment transactions in Vadim
software for services rendered;
• As requested, prepares or types articles, forms, letters, routine and confidential correspondence, form
letters, reports, tabulations, and other material from rough draft copy, and previously prepared data;
• Provides routine clerical support such as filing, faxing, photocopying, processing and distributing mail,
answering and distributing telephone calls for the Community Services Department, orders office
supplies and updates manuals as required;
• Liaises with Community Services staff to ensure public handouts in the Community Services reception
area are functional, current and in full supply;
• Undertakes production of various public notifications, bulk mail-outs and brochures;
• Ensures public notification boards in the corporate office display current information;
• Updates and maintains various Community Services databases and filing systems;
• Implements and administers special projects as required (i.e, the Woodstove Exchange Program),
tracking newspaper and media releases, and completing any reporting requirements;
• Provides absentee coverage for the cashier, including receiving cash, recording payments in Vadim
and PSD Citywide software;
• Provides back-up telephone coverage for the SRD telephone and “main” receptionist;
• Performs related work as required (i.e. assistance with fleet vehicle maintenance).