Job Title Community Health Worker
Reports to Health Director
Status Full Time
Hours 8:30am to 4:30pm
Wage $30-32.00/hr, plus a comprehensive health and wellness plan
Key focus of Laichwiltach Family Life Society
Our vision is to empower and promote healing and education in our communities from an Aboriginal
perspective, nurturing and encouraging cultural awareness and self-sufficiency. We envision and celebrate a
thriving, proud, respectful and inclusive community.
About this role
Working as part of an integrated team-based care approach, the Community Health Worker will
provide a range of supports and services to patients which support the delivery and continuity of
care. Working as a critical member of the clinic team, the Community Health Worker will support
patient transporting and accompany patients to medical appointments and procedures and help
patients navigate their needs related to the social determinants of health. Reporting to Health
Director the Community Health Worker works one-on-one with patients to support culturally safe
and humble care in a welcoming, helpful and collaborative clinic environment.
What you will do: Primary responsibilities
Working to support patients and families in the implementation and follow-up of their care, the
Community Health Worker responsibilities include:
1. Coordination of Transportation and Logistical Supports: Coordinate and facilitate the
transportation needs of patients to and from appointments, referrals, medical appointments
and procedures, including transportation to and from the local hospital.
2. Advocating and Liaise to Support Patient Needs: Support patients in navigating, advocating
and receiving resources that support the social determinants of health. This may include
connecting with community-based programs, supports available outside of Campbell River,
and communicating patient needs with the broader clinic care team.
3. Problem Solving and Relationship Building: Engage and connect with patients and clinic staff
to identify barriers to health and wellness and then work to remove these barriers. Build and
invest in strong relationships while working to understand community resources that support
patients with a holistic approach to wellness.
How we will work: Team responsibilities
1. Collaborative Support: The Community Health Worker works closely with all clinic staff,
including Family Physicians (FPs), Registered Nurses (RNs), Social Workers, Dieticians,
Physiotherapist, Occupational Therapists (OTs), and the broader clinic team to ensure a
Job Description: Community Health Worker
Last Updated: January 2024 Page 2 of 3
coordinated, welcoming and supportive clinic environment that goes above and beyond for
patients.
2. Professionalism and Adaptability: The Community Health Worker demonstrates respect and
professionalism for the team by:
a. Being solution focussed and thinking proactively about how to remove barriers a
patient might experience when it comes to receiving health care or implementing a
treatment plan;
b. Listening to understand the needs of staff so as to better understand the full scope of
what a patient needs to advance their health goals; and
c. Building strong working relationships within the clinic and broader community to
understand the community health landscape.
3. Confidentiality: The Community Health Worker respects patient confidentiality, sharing only
what is needed to support patient-centred care and avoiding any sharing of information that
could lead to judgement, stigma or shame on the patient.
4. Training and Role Updates: As the team grows, the Community Health Worker will work with
the Health Director to support the onboarding of new team members and establishing a
shared understanding of the Community Health Worker’s scope of work and integration
within the broader team.
There will be other responsibilities that emerge, and this job description will be reviewed and
updated annually in partnership with the Community Health Worker and the broader team promote
a collaborative work environment.
Cultural competencies
Culturally safe and appropriate care is critical to who we are and how we work. We are seeking team members
who are committed to a lifelong journey of learning and unlearning so that we can bring humility, kindness
and safety to every health care experience. This means that all team members must:
 Recognize the importance of First Nations and Indigenous cultural identities as part of a healthy and
balanced person and community. Specific to this role, this includes an understanding of the social
determinants of health and how to access culturally appropriate supports and services.
 Promote a culturally safe environment by implementing practises that respect and incorporate
Indigenous ways of knowing and being.
 Understand and honour First Nations cultural principles, protocols and ways of healing that may be
unique to traditional Western medicine.
 Work with patients, caregivers and families to all social determinants of health into treatment plan
which fully integrating First Nations norms and ways of being from assessment, treatment, and
evaluation.
Understand (or seek to better understand) the communities we serve, their unique strengths and challenges
and how culture supports wellness and health.