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DUTIES AND RESPONSIBILITIES
Client Services:
•Consult with CVHS clinical team and IH to identify potential palliative/anticipatory grief support for people in hospital, in homes, or referred to CVHS;
•Review new client bereavement referrals and assesses client appropriateness and readiness for CVHS bereavement services and registers them accordingly;
•Supports and/or counsels CVHS clients at the Aitken Community Hospice, CVHS office, and at times in client homes;
•Addresses and/or advocates for the practical, emotional, psychosocial and spiritual support to clients, family members and/or caregivers;
•Coordinates and oversees CVHS client care plans for continuity of care;
•Participates in partner meetings to ensure comprehensive client, family and caregiver-focused care;
•Participates in CVHS clinical meetings, case conferencing and client debriefs;
•Support volunteer-led groups as requested;
•Develops and maintains external relationships with EOL Care colleagues, other local health care providers and community counsellors;
•Where appropriate, initiates referrals to other community and/or health services;
•Bridges clients between organizations;
•Liaises and collaborates with other health care professionals and palliative care providers to address/problem solve client care issues;
Volunteer Program:
Collaborates with Volunteer Coordinator in:
•Determining assignment of volunteers to clients;
•Assisting with volunteer support and debrief sessions where appropriate;
•Providing feedback and identifying when corrective action or progressive discipline is needed;
•Identifying volunteer education and skill development needs and contributing to the development of programs to meet those needs;
•Assisting with the delivery of volunteer training and orientation programs as requested.
Community Liaison and Education:
•Assists with providing grief education and resources to community organizations as requested;
•Assists with CVHS events as requested.
Organizational and Administrative Duties:
•Reflects CVHS’s Vision, Purpose and Core Values in their work;
•Maintains accurate, pertinent, relevant, up-to-date client notes and information using Info Anywhere data management system;
•Ensures confidentiality and safekeeping of CVHS records;
•Reviews and implements policies, standards of practice and guidelines as set by CVHS and/or relevant external bodies;
•Provides status reports and relevant program information as requested by the Program Coordinator and/or Executive Director;
•Identifies and assists in maintaining relevant resource material and lending materials conjunction with CVHS staff members;
•Reviews and revises written procedures for client programs in collaboration with other CVHS staff;
•Contributes volunteer policy and procedure suggestions where appropriate;
•In collaboration with the clinical team, assesses and monitors effectiveness of CVHS client services and the way the CVHS services are delivered; and, proposes changes that would improve the quality of service to CVHS clients;
•Participates in ongoing program development;
•Ensures the Program Coordinator and/or Executive Director is informed and aware of significant events and activities in their areas of responsibility;
•Performs other tasks and sundry duties as required for the smooth and efficient running of CVHS programs and services.
Client Services:
•Consult with CVHS clinical team and IH to identify potential palliative/anticipatory grief support for people in hospital, in homes, or referred to CVHS;
•Review new client bereavement referrals and assesses client appropriateness and readiness for CVHS bereavement services and registers them accordingly;
•Supports and/or counsels CVHS clients at the Aitken Community Hospice, CVHS office, and at times in client homes;
•Addresses and/or advocates for the practical, emotional, psychosocial and spiritual support to clients, family members and/or caregivers;
•Coordinates and oversees CVHS client care plans for continuity of care;
•Participates in partner meetings to ensure comprehensive client, family and caregiver-focused care;
•Participates in CVHS clinical meetings, case conferencing and client debriefs;
•Support volunteer-led groups as requested;
•Develops and maintains external relationships with EOL Care colleagues, other local health care providers and community counsellors;
•Where appropriate, initiates referrals to other community and/or health services;
•Bridges clients between organizations;
•Liaises and collaborates with other health care professionals and palliative care providers to address/problem solve client care issues;
Volunteer Program:
Collaborates with Volunteer Coordinator in:
•Determining assignment of volunteers to clients;
•Assisting with volunteer support and debrief sessions where appropriate;
•Providing feedback and identifying when corrective action or progressive discipline is needed;
•Identifying volunteer education and skill development needs and contributing to the development of programs to meet those needs;
•Assisting with the delivery of volunteer training and orientation programs as requested.
Community Liaison and Education:
•Assists with providing grief education and resources to community organizations as requested;
•Assists with CVHS events as requested.
Organizational and Administrative Duties:
•Reflects CVHS’s Vision, Purpose and Core Values in their work;
•Maintains accurate, pertinent, relevant, up-to-date client notes and information using Info Anywhere data management system;
•Ensures confidentiality and safekeeping of CVHS records;
•Reviews and implements policies, standards of practice and guidelines as set by CVHS and/or relevant external bodies;
•Provides status reports and relevant program information as requested by the Program Coordinator and/or Executive Director;
•Identifies and assists in maintaining relevant resource material and lending materials conjunction with CVHS staff members;
•Reviews and revises written procedures for client programs in collaboration with other CVHS staff;
•Contributes volunteer policy and procedure suggestions where appropriate;
•In collaboration with the clinical team, assesses and monitors effectiveness of CVHS client services and the way the CVHS services are delivered; and, proposes changes that would improve the quality of service to CVHS clients;
•Participates in ongoing program development;
•Ensures the Program Coordinator and/or Executive Director is informed and aware of significant events and activities in their areas of responsibility;
•Performs other tasks and sundry duties as required for the smooth and efficient running of CVHS programs and services.
Qualifications & Experience
JOB SPECIFICATIONS
A: EDUCATION AND EXPERIENCE:
• Demonstrated knowledge of the dying and grief process;
• Demonstrated knowledge of family systems and the impact on individuals in times of crisis;
• Demonstrated knowledge and experience with trauma-informed practice;
• Knowledge and understanding of the philosophy of EOL Care and the needs of the dying, their families and the bereaved;
• A post-secondary degree with a focus on counselling or an equivalent combination of training/education (e.g., social work, nursing) and experience.
B: APTITUDES AND ABILITIES:
• Strong verbal and written communication skills;
• Exceptional interpersonal skills including problem solving and mediation skills;
• Experience in working with individuals and families experiencing a crisis;
• Ability to work in a highly confidential environment adhering to policy and procedures to protect the staff, client and organization;
• Demonstrated client-focused approach to care;
• Ability to maintain appropriate boundaries in the face of sorrow, pain, and suffering;
• Clear understanding of adult educational principles;
• Keen interest in working with volunteers;
• Demonstrated ability to work as part of a team and independently;
• High degree of flexibility and initiative;
• Demonstrated ability in the use of Microsoft Office Suite, web based applications and the willingness to learn new software programs;
• Knowledge of Comox Valley Hospice Society and local community resources is an asset;
• Commitment to ongoing professional growth and development through workshops and other learning opportunities;
• A demonstrated commitment to cultural safety and humility and ongoing learnings to support the National Truth and Reconciliation Calls to Action and to sexual and gender diversity and inclusion and anti-racism in all forms.
A: EDUCATION AND EXPERIENCE:
• Demonstrated knowledge of the dying and grief process;
• Demonstrated knowledge of family systems and the impact on individuals in times of crisis;
• Demonstrated knowledge and experience with trauma-informed practice;
• Knowledge and understanding of the philosophy of EOL Care and the needs of the dying, their families and the bereaved;
• A post-secondary degree with a focus on counselling or an equivalent combination of training/education (e.g., social work, nursing) and experience.
B: APTITUDES AND ABILITIES:
• Strong verbal and written communication skills;
• Exceptional interpersonal skills including problem solving and mediation skills;
• Experience in working with individuals and families experiencing a crisis;
• Ability to work in a highly confidential environment adhering to policy and procedures to protect the staff, client and organization;
• Demonstrated client-focused approach to care;
• Ability to maintain appropriate boundaries in the face of sorrow, pain, and suffering;
• Clear understanding of adult educational principles;
• Keen interest in working with volunteers;
• Demonstrated ability to work as part of a team and independently;
• High degree of flexibility and initiative;
• Demonstrated ability in the use of Microsoft Office Suite, web based applications and the willingness to learn new software programs;
• Knowledge of Comox Valley Hospice Society and local community resources is an asset;
• Commitment to ongoing professional growth and development through workshops and other learning opportunities;
• A demonstrated commitment to cultural safety and humility and ongoing learnings to support the National Truth and Reconciliation Calls to Action and to sexual and gender diversity and inclusion and anti-racism in all forms.