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/ hour (
$28.84-$30.60 per hour
Youth Employment Counsellor/Group Facilitator

Reports to: Regional Manager, Client Services
Hours: As per the Offer of Employment
Salary: $28.84-$30.60 per hour

Who you are…
As a professional you pride yourself on the following attributes:
 You genuinely enjoy working with a diverse range of people.
 You are a dynamic, energetic individual that enjoys working in community.
 You have strong communication skills and a strength-based approach.
 You are a skilled group facilitator with experience using a range of mediums for learning
 You are easily able to engage people and keep them engaged throughout your work with them.
 You are comfortable facilitating groups in-person and virtually.
 You have a strong understanding of barriers to employment and available resources.
 You support and promote inclusion and diversity.
 You love learning and aren’t afraid to ask questions.
 You are organized and have the ability to consistently manage your time.
 You love to learn new technologies, programs, and policies.
 You have excellent data management and documentation skills.
 Your collaborative approach to the team you work with make people want to work with you.
 You enjoy working with businesses in the community, helping people connect to opportunities.
 You embrace variety and value applying creative solutions.

The Role…
This role is part of a new, creative initiative that is focused on providing people with barriers to employment in the North Island with the tools needed to be prepared for employment through traditional and arts-based learning opportunities. The Employment Counsellor/Group Facilitator position reports to Regional Manager, Client Services and provides comprehensive employment services to people keen to explore career paths and enhance their readiness for work. The role includes engaging youth, newcomers and survivors of violence and abuse, determining needs and service planning, facilitation, supported referrals, ongoing engagement and support, skills enhancement, job development and coaching, and job maintenance and retention that improves employability and supports employment. This position will recruit and support people in their participation in a group-based cohort model. The individual will work alongside clients to identify strengths, skills and abilities and addresses barriers to effective achievement of employment and/or community attachment goals. Development of an individualized plan for service delivery will provide opportunities for certification, skills training, on-the-job training or work experience will lead to opportunities for employment and/or further education in the helping sector.

Key Duties and Responsibilities:
 Work with group participants through activities to assess their employment and employability needs, challenges, strengths and resources and develop a comprehensive plan to address employment, education, life skills and other employment-related goals to find/maintain work, enhance employability and achieve independence.
 Provide coaching/counselling and facilitate group workshops and individualized sessions to participants to develop employability skills and to support them to achieve independence in key areas:
o Job search – including but not limited to setting employment goals, job targets, resume writing, approaching employers, applying for work & job search techniques, interview skills, effective references, appropriate social media boundaries for job search.
o Career planning & Goal Setting – including but not limited to personal planning and goal setting, career assessment, career planning and research, how to get the training, education or skills you need to work.
o Employability Life skills - including but not limited to personal leadership, motivation, interpersonal communication, conflict resolution, problem solving, teamwork, healthy work relationships, time management, stress, self-care, personal and workplace health and safety, healthy lifestyle choices, and work-life balance.
o Independent Living Skills - including but not limited to budgeting, financial planning for moving out, living on your own, education, employment, personal goals, housing search, good tenant competencies, banking, nutrition, and community knowledge.
 Coordinate employment-related services and supports and provide client-centered, effective and collaborative case management including:
o Strengths-based goal setting & action planning around employment -employability skills;
o Engagement, support and monitoring participants’ participation in employment services and progress towards their employment, employability or independent living goals;
o Coordinating services and assisting individuals to navigate through services and systems;
o Liaison and consultation with other service providers/trainers as required;
o Assess and/or refer individuals in need of employment-related diagnostic or disability supports and other specialized services;
o Provide follow up services once participants have achieved independence or employment;
o Document, report and maintain case records of contacts, services delivered and outcomes achieved (including best practices)
o Promote the hiring of group participants individually to a broad range of industry and employers.
 Engage with businesses to facilitate employment opportunities based on participant’s interests and goals. Support participants to successfully find and maintain meaningful employment through proactive Job Development Services including marketing, networking and Job Coach support as needed. Collaborate with participants and employers to create on-the-job training plans and strategies for thriving in the world of work.
 Develop relationships with community service providers, educational institutions and stakeholders to facilitate holistic integrated service delivery characterized with a ‘warm’ referral process where individual’s self-determination is prioritized.
 Maintain accurate case records of service activities, reflecting progress, planning and outcomes
 Other related duties as required.
Qualifications & Experience
Qualifications – Knowledge, Education and Experience

 3 years’ experience working as an Employment Counsellor in the employment services industry (or human service background) working with a broad and diverse range of clients
 Minimum 3 years’ experience working directly with marginalized populations.
 Experience with group facilitation/public speaking
 Experience coaching and mentoring clients.
 Experience working with scheduling and case management databases.
 Proficient using technology and computer skills associated with group facilitation, case management and job search including internet, email, smart phones, MS Office Word, PowerPoint or other presentation software, and case management databases/systems.
 Advanced keyboarding skills and ability to type a minimum of 40 words per minute.
 Valid driver’s license and access to a vehicle.
 Availability to work varied work hours including evenings and weekends.
 Certification as a Career Development Professional (CCDP) or actively working towards certification or willing to pursue training and steps to gaining CCDP certification.
 A post-secondary certificate, degree, or diploma in a relevant field (e.g. child and youth, career or employment development, vocational rehabilitation, community support, social work, psychology, sociology, human services, counselling, education or human resource management).
 A vulnerable sector criminal record check will be required and employment will be contingent on the result of this check.

Key Competencies:
 Values. Behaves consistently with clear personal values that complement NIEFS’s values of excellence, diversity, and respect.
 Integrity & Ethics. Ensures integrity in personal and organizational practices and professional behavior. Builds a respectful and client-centered workplace committed to maintaining privacy and confidentiality.
 Innovation. Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meeting ever-changing demands of clients, funders, employers, and other community stakeholders.
 Accountability. Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership and initiative. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement in a highly complex environment.
 Engagement. Shows passion for the job and the mission of North Island Employment.
 Effective Communication. Fosters open communication, actively listens to others, speaks effectively and respectfully, and prepares written communication so that messages are clearly understood.
 Organized & Efficient. Plans ahead and works in a systematic and organized way. Follows policy, directions and procedures and ensures deliverables are met on time and according to agreed standards.
 Relationship Building. Builds strong working relationships with individuals, service providers and businesses in the community to foster a spirit of collaboration, spread awareness of services and create a foundation for working relationships.