We are a busy, independent automotive repair shop in Port McNeill looking to fill the position of Customer Service Representative/Service Advisor. This is a challenging position that requires many different skills. Applicant must be friendly, efficient, reliable, punctual & able to multi-task and work well independently in a fast-paced environment. Ideally, applicant would have knowledge in vehicle repairs, along with experience with Excel/Office and other on-line programs.

Position Responsibilities:
- Selling, identifying, scheduling and documenting service, maintenance, and repairs
- Answer phone calls to schedule service appointments or talk to customers about service needs or concerns
- Greet customers with a smile when they arrive for service needs, including drop-offs, walk-ins, and wait appointments
- Create repair orders and technician worksheets to help with technician workflow
- Enter itemized estimate on service order and explain estimate clearly to customer
- Acquire pre-approval for services needed before work is performed, either in person or over the phone
- Invoice and cash out customers upon work completion
- Communicate with technicians about customer needs or concerns
- Manage inventory, ship & receive parts and ensure appropriate stock levels
- Assist technicians to identify parts needed
- Follow safeguard rules and regulations
- Maintain housekeeping of workspace and lobby area

Start date Nov 1, 2024

Work hours Mon-Fri 8am -5pm
Starting wage $20/hour but also based on experience
Please submit resume in person along with 3 work references
Serious Applicants Only Please
Only considered applicants will be contacted for an interview
This is a full time position, so we are looking for someone committed to long term employment