ORGANIZATION: Surrounded by Cedar Child & Family Services
JOB TITLE: Non-Protection Family Service Worker
TERM: Full-Time, Temporary 6-month contract

Position Summary
Reporting to the Team Leader of Non-Protection Family Services, the Non-Protection Family Service
Worker provides short and long-term service to urban Indigenous children, youth, and families who may
require support. As the case manager, the Non-Protection Family Service Worker will collaborate with
families, extended families, Nations, and community partners to offer service and to help identify and
implement plans that assist families in achieving the goals they have identified. Empowering and
strengthening urban Indigenous families, the primary intention of this position is to provide service and
support that is rooted in Indigenous ways of knowing and being and to reduce the stigmas around
reaching out for help.

Primary Responsibilities

Family Support
 Builds and nurtures positive, meaningful relationships with urban Indigenous children, youth, and
families who require support, collaborating with their Nation(s) and community supports.
 In relationship with the family, their Nation(s), and community supports, learns about the needs
of the family, identifies supports that may be available, and works collaboratively to implement
any services or supports to be provided.
 Uses a holistic, inclusive, and collaborative approach to ensure any plans to support the family
are realistic and achievable.
 Makes referrals to appropriate services, assists the family with childcare needs, completes
applications for childcare subsidies, attends planning meetings, supports the family to attend court
when required.
 Advocates for the needs of all family members and any other support appropriate to the home
and situation.
 Carries out review meetings as outlined in the CFCSA, as well as in AOPSI and/or Ministry
policies and procedures around voluntary Family Services.
 Ensures any allegations of abuse and/or neglect are immediately reported to a fully delegated
worker and assists the family through the process of navigating large government systems.

Case Management and Documentation
 Documents all contact with families according to agency standards and ensures follow up on
any agreed upon action items.
 Ensures documentation and file recordings are accurate, complete, and up to date according to
standards and agency policy.
 Meets with the Team Leader on a consistent basis for clinical supervision and to review
progress made in meeting the goals identified by the family.
 Consults with the Team Leader at key points in the provision of services and ensures there is a
thorough review of relevant facts and data before decisions are made.
 Completes required paperwork for each family and ensures records are consistently up to date.
Ensures case files contain clear, accurate and orderly records. Maintains electronic files of case
notes, contracts, family plans, safety, and other relevant plans, as well as general
correspondence.

Financial Processes
• Initiates and maintains any required financial assistance for the family.
• Adheres to the agency’s financial policies and procedures.
• Ensures financial approvals are obtained prior to entering into any spending commitments.
• Assists in resolving any payment issues that may arise.
• Tracks receipts for all spending on company credit cards.

Delegated Team Responsibilities
 Maintains availability to provide regular duty coverage according to a rotating schedule
established by the Team Leader.
 Attends weekly delegated team meetings. Contributes meaningfully to discussions. Provides up
to date information regarding caseload.
 Covers other caseload responsibilities as requested by the Team Leader.
 Attends bi-weekly staff meetings, in-house training, and other meetings as required. Participates
in agency events and activities as necessary.
 Participates in agency committees and/or working groups at the request of the Team Leader or
other members of the Leadership Team.
 Acts as a mentor to junior/new team members.
 Attends work-related conferences, seminars and workshops as requested to enhance knowledge.
 Audits own work for compliance with required standards.

Other related duties as assigned.

Overview
SCCFS’ vision is to support the empowerment of the urban Indigenous community to continue the
reclamation of traditional systems of caring for and protecting children so no child or youth will be placed
in care. To achieve this, SCCFS will provide child and family services strongly rooted in Indigenous
cultural values and world views while ensuring urban Indigenous children and youth grow up connected
to family, community, and culture.

Working Conditions
Work is performed in a variety of settings including the SCCFS office, caregiver homes, and community
settings. Regular travel to attend meetings and events is required. Evening and weekend work are
required from time to time.

Critical Success Factors
In support of our Vision and Mission, we embody an agency culture that is supportive, team-oriented,
caring, genuine/authentic, respectful, and fun (with laughter). Most importantly, we work from the heart
to support our belief that: Children are the most sacred gift that will ever be given by the Creator.