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/ hour (
$110,000.00 D.O.E.
) Details
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being met
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services, and taking care of any customer concerns or complaints quickly and professionally
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department staff adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members evaluating desk efficiency
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Receives customer equipment for service repairs and motor vehicle inspections, ensuring that repairs are completed in a timely fashion
• Communicate details of equipment issues with technicians to repair equipment
• Reconcile open repair orders and generate efficiency reports to evaluate technicians and foster performance improvements
• Technician scheduling, performance reviews, training and recruiting. Ability to identify opportunities for technician growth and develop a plan of action
• Regular audits of work in-progress and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
• Monitor service bay safety and implement new policies as required
• Keeps up-to-date with OEM regulations and bulletins, including completion of supplier offered courses that pertain to company operations.
• Performs administrative and other tasks as required for efficient service operations
• This is a salary position, with Life, Dental, Extended Health, Accidental Death and RRSP benefits
Carmac Diesel is a family-owned business that has been supplying the highest quality workmanship for over 45 years. From our Campbell River location we service all makes and models of medium and heavy-duty trucks and trailers.
The team at Carmac Diesel is a family. We take care of our employees through the highs and lows of the industry, and through the highs and lows of life.
This is a hands-on working position that manages the Service Department’s day-to-day procedures, including team members, monitor repairs, customer interactions, and creating reports. Provides the highest level of customer service, with a sales minded attitude, while developing lasting customer relationships.
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services, and taking care of any customer concerns or complaints quickly and professionally
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department staff adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members evaluating desk efficiency
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Receives customer equipment for service repairs and motor vehicle inspections, ensuring that repairs are completed in a timely fashion
• Communicate details of equipment issues with technicians to repair equipment
• Reconcile open repair orders and generate efficiency reports to evaluate technicians and foster performance improvements
• Technician scheduling, performance reviews, training and recruiting. Ability to identify opportunities for technician growth and develop a plan of action
• Regular audits of work in-progress and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
• Monitor service bay safety and implement new policies as required
• Keeps up-to-date with OEM regulations and bulletins, including completion of supplier offered courses that pertain to company operations.
• Performs administrative and other tasks as required for efficient service operations
• This is a salary position, with Life, Dental, Extended Health, Accidental Death and RRSP benefits
Carmac Diesel is a family-owned business that has been supplying the highest quality workmanship for over 45 years. From our Campbell River location we service all makes and models of medium and heavy-duty trucks and trailers.
The team at Carmac Diesel is a family. We take care of our employees through the highs and lows of the industry, and through the highs and lows of life.
This is a hands-on working position that manages the Service Department’s day-to-day procedures, including team members, monitor repairs, customer interactions, and creating reports. Provides the highest level of customer service, with a sales minded attitude, while developing lasting customer relationships.
Qualifications & Experience
• 3-5 years of experience (preferred).
• Valid Class 5 driver’s license.
• Previous service experience, comprehensive industry knowledge, management experience, strong customer-facing skills, strong written and verbal communication, self-motivated, troubleshooting attributes, creative problem-solving attributes
• Confidence, patience, politeness, tact and diplomacy when dealing with customers and employees
• Computer skills
• Ability to lift 50 pounds
• Team player
• Strong communication Skills
• Reliability
• Flexibility
• Valid Class 5 driver’s license.
• Previous service experience, comprehensive industry knowledge, management experience, strong customer-facing skills, strong written and verbal communication, self-motivated, troubleshooting attributes, creative problem-solving attributes
• Confidence, patience, politeness, tact and diplomacy when dealing with customers and employees
• Computer skills
• Ability to lift 50 pounds
• Team player
• Strong communication Skills
• Reliability
• Flexibility