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/ hour (
$26.29 - $ 27.91/hr
) Details
Position Summary
As a Service Technician at DSL, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has a malfunction with their machine, it is up to DSL to ensure that they are up and running as soon as possible; their business often depends on it. DSL supplies every technician with the most up to date technology in the industry, including smartphones and operating on cutting edge cloud-based software. With over 100 employees and 4 offices across 4 provinces, and over 100 years of experience, DSL can offer a career that is stable, challenging, and rewarding.
What you’ll do:
Installing, maintaining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, superautomatic espresso machines, fryers, combi ovens and clamshell grills
Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner
Responding quickly and efficiently to service calls
Providing customers with telephone support for troubleshooting
Assessing and completing repairs quickly, efficiently, and accurately
Effectively handling service requests and work orders on DSL’s Android app
Maintaining an orderly and accurate parts inventory in your personal DSL vehicle
Training other technicians on preventative maintenance and service procedures
Responding to on-call service emergencies on select evenings and weekends
As a Service Technician at DSL, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has a malfunction with their machine, it is up to DSL to ensure that they are up and running as soon as possible; their business often depends on it. DSL supplies every technician with the most up to date technology in the industry, including smartphones and operating on cutting edge cloud-based software. With over 100 employees and 4 offices across 4 provinces, and over 100 years of experience, DSL can offer a career that is stable, challenging, and rewarding.
What you’ll do:
Installing, maintaining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, superautomatic espresso machines, fryers, combi ovens and clamshell grills
Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner
Responding quickly and efficiently to service calls
Providing customers with telephone support for troubleshooting
Assessing and completing repairs quickly, efficiently, and accurately
Effectively handling service requests and work orders on DSL’s Android app
Maintaining an orderly and accurate parts inventory in your personal DSL vehicle
Training other technicians on preventative maintenance and service procedures
Responding to on-call service emergencies on select evenings and weekends
Qualifications & Experience
Valid Commercial Appliance Certificate
Refrigeration Journeyman or apprenticeship. Apprenticeships or equivalent experience above 2nd year will be considered
Refrigeration, HVAC, Appliance, Journeyman or Apprentice
Experience in a technical role with a high level of customer interaction is preferred
Experience working in refrigeration, appliance repair, mechanical or electrical fields for food service equipment is beneficial, especially if related to Taylor, Franke Coffee or Henny Penny equipment or equivalent product lines (i.e. Rational, Blodget, Garland, Bunn, Cornelius, FBD, Electrofreeze, or Stoelting)
Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns
Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly
Meticulous and detail-oriented
Must be able to communicate effectively in English, both written and verbal. Any second language an asset.
Travel Requirements:
Valid Class 5 driver’s license
Local travel is required on a daily basis, with occasional travel throughout various nearby communities and towns. Company vehicle and gas card are supplied by DSL
Extended travel may be required. Normally 2-3 days in length, these trips will include a travel allowance for food and lodging.
Refrigeration Journeyman or apprenticeship. Apprenticeships or equivalent experience above 2nd year will be considered
Refrigeration, HVAC, Appliance, Journeyman or Apprentice
Experience in a technical role with a high level of customer interaction is preferred
Experience working in refrigeration, appliance repair, mechanical or electrical fields for food service equipment is beneficial, especially if related to Taylor, Franke Coffee or Henny Penny equipment or equivalent product lines (i.e. Rational, Blodget, Garland, Bunn, Cornelius, FBD, Electrofreeze, or Stoelting)
Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns
Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly
Meticulous and detail-oriented
Must be able to communicate effectively in English, both written and verbal. Any second language an asset.
Travel Requirements:
Valid Class 5 driver’s license
Local travel is required on a daily basis, with occasional travel throughout various nearby communities and towns. Company vehicle and gas card are supplied by DSL
Extended travel may be required. Normally 2-3 days in length, these trips will include a travel allowance for food and lodging.