Telecommunications Operators (9-1-1 Dispatcher)

You don't have to wear a uniform to make a difference!

Telecommunications Operators provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?
•Monitoring of police resources and systems with computer aided dispatch and monitoring systems
•Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
•Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
•Shift Work

Hiring Process

The Telecommunications Operator hiring process consists of several phases that assess competencies and suitability.
•Computerized multi-tasking and decision making test
•Selection Package
•Selection Interview Board
•Health Assessment
•Field Investigation and Security Clearance