Details:
Job description MOA:
Provide administrative support to our team of skilled medical professionals. You will be responsible for scheduling patient appointments, fielding phone calls, checking in patients, booking follow up and engaging with patients in the reception area. Other duties include processing paperwork, filing, scanning, faxing, and updating electronic medical records.
Responsibilities:
• Answer telephone calls and direct calls as appropriate.
• Perform reception duties (e.g., greet patients, speak with pharmacists and other allied health professionals), answer telephones, book appointments, prepare patient charts, patient follow-up and reminders.
• Assist with patient reminders for non-appointment-based activities (e.g. medical imaging appointments, lab work etc.) with selected patients.
• Perform clerical duties such as filing, scanning documents, and faxing.
• Update and maintain records in the electronic medical record as appropriate.
• Restock supplies in medical rooms, maintain general organization and cleanliness in clinic.
Starting wage $21/hr - $23/hr. Wage depends on experience.
Qualifications & Experience:
Skills and Experience:
• Competency working with Microsoft Office programs (Windows, Excel, Outlook) and electronic medical records.
• General office administration experience. Prior medical office assistant experiences an asset, though not required.
• Customer service orientated and sensitivity when dealing with patients.
• General understanding of cultural safety and working with vulnerable populations.
• Familiarity with medical terminology an asset.
• Good organizational skills, able to prioritize tasks; manage time effectively.
• Flexibility and able to exercise good judgement.
• Attention to detail and high degree of accuracy when working with patients and electronic medical records.
• Problem solving and conflict resolution skills.
• Ability to maintain confidentiality.
• Capacity to adapt quickly in a fasted paced, dynamic work environment.
• Participatory work style: ability to work well with a team and independently.
• Ensures safety of self and others; maintain a respectful workplace.