Details:
SONORA RESORT LIFE:
Sonora Resort is a remote Resort located on Sonora Island in the Discovery Islands of British Columbia; this position is required to be on site during the operational season Mid April - October. Shift work is required; a regular shift is 10 - 20 working days and 4 non-working days and is subject to change during peak season; employees are expected to be flexible in their scheduling to meet the needs of the business.
Benefits:
Accommodation: Complimentary single bedroom lodging (while on scheduled shift).
Meals: Complimentary meals, snacks, and non-alcoholic beverages from our Staff Kitchen (while on scheduled shift).
Transportation: Water taxi transportation from Campbell River to/from the resort for scheduled work shifts.
Staff are required to leave the island on their scheduled non-working days and are responsible for securing accommodation and further transportation thereafter.
Staff amenities provided include; uniform, laundry facilities, hi-speed wireless internet, tv, internet phone system for North America, and access to staff fitness facility, hot tub and lounge.
Opportunities to enjoy fishing and water activities when available as well as access to many outdoor activities including hiking trails and Florence Lake at the resort during leisure time.
Spa: 25% discount on spa services and retail products.
Gift Shop: 25% discount on gift shop items.
Employee Discount Privilege: Special room rate for immediate family members.
HOUSEKEEPER ROLE:
The Housekeeper will have a passion for excellence in guest service, a keen attention to detail and a strong background in housekeeping services. They are responsible for delivering 5-star cleaning service to our 88 beautiful guest rooms including turndowns and special services, resort laundry and cleaning the resort common areas. Housekeepers will be expected to work independently and within a team environment to provide clientele with an impeccable housekeeping experience.
Daily Operations:
Demonstrate desired service behaviors in accordance with Relais and Chateaux expectations.
Correctly clean all assigned guest rooms and common areas including dusting, making beds, linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning and more- all to Sonora Resort’s standards.
Scrubbing, sweeping, vacuuming, and mopping the floors in guest rooms, public spaces, staff common areas and meeting rooms.
Provide cleaning services during the day and turn down service during the evening.
Update and record all cleaned rooms in close relationship with the department manager and Guest Services.
Return and properly tag all lost and found articles.
Fill guest requests in a timely and efficient manner.
Dispose of collected garbage and recycling in the appropriate areas; ensuring recycling is sorted correctly following Sonora’s environmental efforts.
Laundry services including sorting, folding and pressing a variety of linen.
Stocking closets with all room amenities, linens and bar stock.
Maintain proper usage of cleaning supplies and equipment.
Ensure effective working relationships and clear communication is maintained with all colleagues and departments.
Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner in coordination with the Maintenance Manager.
Drive small electric vehicles around the resort.
Must possess valid work authorization to work in Canada. Sonora Resort is unable to assist with obtaining work authorization.
Sonora Resort is committed to maintaining a safe and healthy workplace for its employees and customers. To achieve that goal, Sonora Resort has implemented a mandatory COVID-19 vaccination policy for all employees.
Qualifications & Experience:
One (1) year of experience in housekeeping services; experience in a live-in resort environment is preferred.
High School Diploma required. Additional education or experience in the Hospitality, Tourism, or related fields would be an asset.
Must be fluent in English, second language an asset.
First Aid & AED certificates are an asset.