RETAIL STORE
• Directly responsible for the retail store & its sales
• Merchandises products in a manner that maximizes consumer appeal
• Markets NP’s products on social media & other means (ie FaceBook & company website)
• Consistently monitors supply (ensures proper stock levels in the store at all times)
• Continually learns about NP’s products & provides expertise to customers
• Sells/upsells products (with various add-ons) to maximize store revenues
• Maintains, uses & troubleshoots cash register/POS system
• Maintains & processes float for cash register
• Takes & processes customer orders (usually by phone and e-mail)
• Conducts outbound sales (calling on new & existing customers)
• Provides quotes to customers (retail & wholesale)
• Resolves problems or issues whenever possible
• Receives & processes incoming orders
• Prepares reports or updates pertaining to store and its operations/sales
• Coordinates outgoing shipping of NP’s products
• Organizes, cleans, and sanitizes work area
• Liaises/communicates/works with other team members
• Maintains good inventory of products in store at all times
• Other duties as assigned

FRONT OFFICE
• Welcomes & greets customers/visitors in person or on the phone
• Monitors/maintains company supplies (& places orders when needed)
• Processes incoming/outgoing mail & arranges for couriers
• Organizes the workspace & supplies
• Maintains a clean & safe reception area
• Maintains office equipment (ie copiers, printers, computers)
• May be asked to complete administrative tasks
• Other duties as assigned

PLANT OPERATIONS
• Willing to learn the operations of other NP depts (ie packaging, production, admin)
• Willing to help out/cover other depts when needed
• Creates/maintains a hygienic & positive working environment
• Actively promotes health & safety in the workplace
• Familiarizes with SOPs & inspection regulations
• Active participant & supporter of quality control
• Willing to be a member of health & safety committee & take minutes
• Other duties as assigned