Details:
The Retail Sales Associate is responsible for greeting customers and providing guidance on where they
may find items within the store.
The Retail Sales Associate will generate sales, advise customers on the use and care of merchandise, and provide advice concerning specialized products or services.
This role will participate in merchandising and promotional activities, and must maintain a high level of customer
service at all times.
Responsibilities
• Greet customers when they arrive and ask if they need assistance, and provide guidance on
where they may find items within the store.
• Process sales transactions at the POS (point of sale) counter
• Advise customers on the use and care of merchandise, and provide advice concerning
specialized products or services.
• Check Nanaimo inventory when necessary to find items in stock
• Maintain a high level of customer service.
• Prepare merchandise for the sales floor and assist with freight and merchandise displays
• Participate in all manner of store maintenance and cleaning
• Maintain a high level of product and service knowledge.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Build rapport with customers and provide them with genuine guidance and support
• Performs other duties as required.
Keyholder additional responsibilities
• Train new sales staff as needed (buddy system)
• Process returns and exchange transactions
• Process staff purchases and charges
• Open and/or close the store
• Be responsible for a set of keys and alarm codes as well as safe combination
Competitive salary and benefits based on experience
Qualifications & Experience:
• Previous experience in retail an asset
• Knowledge and running and hiking footwear an asset
• Ability to work individually or as part of a team, in a fast-paced, dynamic environment.
• Excellent customer service skills, interpersonal, organizational, and communication skills.
• Self-motivation, with high energy and an engaging level of enthusiasm.
• High level of integrity, work ethic and reliability
• Willingness to work evening, weekends, holidays and overtime as required.
• Must be able to lift 35lbs
• Comfortable climbing ladders