Details:
Hotel Front Desk Clerk (1 Vacancy - Full-Time, Permanent)
SCHOONER MOTEL in Tofino, BC is looking for a Hotel Front Desk Clerk
-Work location and business address: 315-321 Campbell Street, Tofino, BC, V0R 2Z0
-Work Hours: 40.00 hours per week
-Wage: $19.00 per hour
-Vacation pay: 4% of gross salary
-Language: English required
Duties and responsibilities;
-Register arriving guests and assign rooms,
-Process group arrivals and departures,
-Take, cancel and change room reservations,
-Provide information on hotel facilities and services,
-Provide general information about points of interest in the area,
-Investigate and resolve complaints and claims,
-Process guests' departures, calculate charges and receive payments,
-Balance cash and complete balance sheets, cash reports and related forms,
-Maintain an inventory of vacancies, reservations and room assignments,
-Follow emergency and safety procedures,
-Clerical duties (i.e. faxing, filing, photocopying),
-Answer telephone and relay telephone calls and messages,
-Provide customer service,
-Perform light housekeeping and cleaning duties,
-Assist clients/guests with special needs
Qualifications & Experience:
• Completion of High School or equivalent is usually required.
• Completion of a two-year apprenticeship program, or college program in front desk operations or hotel management may be required.
• Any experience in customer service is preferred