Company:
Downtown Tyee Chevrolet Buick GMC
Details:
Campbell River has a population of 36,000, and is the urban hub for approximately 70,000 people living and working along the Northeast coast. With the waters of Discovery Passage at our shoreline and majestic mountains as a backdrop, Campbell River is the perfect place to enjoy a balanced lifestyle.
Company Profile
If you're looking to make a change or want an organization to build a career with, Tyee Chevrolet Buick GMC Ltd may be the place for you. Located in beautiful Campbell River, on the Northeast coast of Vancouver Island, Tyee Chevrolet Buick GMC is a proud and privately owned dealership specializing in Chevrolet, Buick and GMC vehicles. With a team of 35 employees, we offer new and used vehicles sales, as well as servicing, parts, GM accessories and an ICBC accredited bodyshop.
With unique eco-adventures, internationally renowned salmon fishing, golfing and skiing on Mount Washington, our safe streets are also full of cultural treasures, fine dining and boutique shopping. Campbell River also offers fantastic educational opportunities, community festivals, as well as countless parks and trails for all ages and abilities. Quite simply, Campbell River has it all.
Qualifications & Experience:
Functions:
Sales/Marketing
Maintenance of product and industry knowledge
Interdepartmental Relations
Competencies:
Adaptability
Analysis
Continuous Improvement
Customer Enthusiasm
Organizing and Planning
Teamwork
Communication
Reports to:
Sales Manager
Management/Business Skills Required:
Knowledge of sales procedures, processes, and follow-up.
Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm.
Knowledge of company products. (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications)
Ability to network, follow up on prospects, and ask for referrals.
Ability to counsel customers. (regarding their likes, dislikes, needs)
Position Summary
Is focused on the process of understanding and meeting customer needs.
Must have basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, and other variations of the manufacturer's products.
Should know much about competitors' products and prices.
Should demonstrate sensitivity toward customers and a strong interest in exceeding customers' expectations.
Must have polished communication skills with customers, including the ability to present the dealership’s products and to pinpoint customers' needs by interviewing and questioning.
Must work with the Sales Manager in completing sale contracts that meet customers' needs.
Is capable of addressing customer hesitation and resistance.
Presents a positive image of the dealership, both in mode of dress and in helpful and friendly attitude.
In conjunction with the Sales Manager, determines personal sales goals and the methods by which those goals will be met, which affords the Sales Consultant a structured method of building a clientele and achieving success.
Works systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (e.g., paperwork, plans, reports, and the maintenance of a prospect and owner follow-up system).
Required Education, Skills and Qualifications
Qualifications
Must have a positive attitude and bearing.
Comes to each prospective sale with the same smile and engaging nature.
Genuinely enjoys customers and engages them in purposeful conversations that gather information important to a sale, and probes for possible alternative suggestions and ideas.
Works readily with numbers and can discuss the company's products with accuracy and assurance.
While capable of working with a Sales Manager, is an accomplished self-manager when it comes to using time productively.
Entails knowing the entire dealership thoroughly, department to department.
Involves continual learning about new approaches to sales, new information regarding products, new administrative efficiencies, and customers.
Requires building strong interdepartmental relationships, particularly with the Business Department and Financial Services, and paying close attention to the requirements of those departments within the process of selling.