Details:
Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents.
Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.
The Kwa’lilas Hotel is looking for an outgoing and personable self-starter to supervise our Front Office Team.
What you’ll be doing:
Assist staff with expediting problem payments (e.g., problems processing credit card).
Follow up with guests regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., share-withs, separate room/tax/incidentals, comp).
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individuals or departments (e.g. Housekeeping) as necessary to resolve guest call, request, or problem.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Review shift logs/daily memo books and document pertinent information in logbooks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact in adhering to Company Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures;
Ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information.
Anticipate and address guests' service needs.
Speak with others using clear and professional language;
prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Qualifications & Experience:
2 years similar experience preferred