Details:
North Island Employment is currently accepting applications for a full-time (35 hours/week) Employment Counsellor in our Campbell River office. This is an excellent opportunity to work in an exciting, client-centered career with an award winning organization! Please see the attached PDF for the complete job description.
The Role…
The Employment Counsellor/Employment Skills Facilitator position reports to the Regional Manager, Client Services and provides case management employment services to unemployed and/or underemployed people including: formal employment needs assessment, action plan development, facilitation, ongoing monitoring and support, and job maintenance and retention to a diverse range of clients. This position is responsible for achieving sustained employment outcomes by utilizing various service delivery channels including Virtual and WorkBC Centres and uses a client centered approach to identify strengths, skills and abilities and addresses barriers to effective achievement of employment and/or community attachment goals. This position is responsible for taking personal initiative for staying up to date and following WorkBC Policy and ICM requirements to ensure accurate data entry and documentation standards.
Key Duties and Responsibilities
• Assess the employment needs, challenges and strengths of clients using an employment readiness framework and relevant assessment tools to determine appropriate services to support the client to achieve and maintain sustainable employment.
• Assess the eligibility and need for financial supports for job search, program participation, job start and sustainment activities.
• Assess and refer clients in need of diagnostic and disability supports and other specialized services.
• Work closely with clients to assess and determine suitable, realistic and sustainable career goals.
• Assist clients with referrals to appropriate community resources.
• Work with clients to develop a realistic action plan to achieve and maintain employment.
• Refer clients to appropriate workshops and provide 1-to-1 employment sessions when appropriate.
• Prepare rationales for referral to services like Training, Self-Employment, Wage Subsidy, Job Creation Partnerships etc.
• Manage a varied and complex case load.
• Monitor each client’s progress (minimum 52 weeks) through ongoing scheduled contact, follow up services and post-service communications to monitor job sustainment by providing ongoing contact until client is employed and Action Plan is complete.
• Maintain up-to-date and accurate electronic case management files using integrated case management system.
• As part of rotating coverage in the Resource Area, assist clients with accessing the Online Employment Services portal and in finding necessary resources and provide support and assistance to self-serve clients accessing job postings, using the computer lab, word processing, Internet, occupational information, academic/re-training information, etc.
• Facilitate group-based and 1-1 employment related workshops (i.e. resume building; cover letters; interview skills; labour market information, essential skills etc.).
• Assist with community networking (i.e. building lines of support and making cross-referrals with other social and educational agencies).
• Other duties as required.
Qualifications & Experience:
• 3 years’ experience working as an Employment Counsellor and/or Employment Skills Facilitator in the employment services industry (or similar industry) working with a broad and diverse range of clients including those with complex barriers both in-person and through virtual services.
• Experience conducting and interpreting client needs assessments and creating action plans.
• Experience facilitating group based workshops.
• Experience coaching and mentoring clients.
• Experience working with scheduling and case management databases.
• Proficient using technology and computer skills associated with group facilitation, case management and job search including internet, email, smart phones, MS Office Word, PowerPoint or other presentation software.
• Advanced keyboarding skills and ability to type a minimum of 40 words per minute.
• Valid driver’s license and access to a vehicle.
• Availability to work varied work hours including evenings and weekends.
• Certification as a Career Development Professional (CCDP) or actively working towards certification.
• A post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resource management).
• A criminal record check will be required and employment will be contingent on the result of this check being such that security clearance to work in the Integrated Case Management System can be approved.