Company:
Surrounded By Cedar Child & Family Services
Details:
Purpose
An integral part of the Administration team, the Administrative Assistant/Receptionist will provide professional, friendly and collaborative services while greeting and answering the telephone, attending to visitors and dealing with inquiries on the phone and face to face. This position will supply general information regarding the organization to the public, clients and customers. This role is multi-faceted and high-paced while providing a broad range of support to the Surrounded by Cedar organization.
Reception duties include:
• Answer phones, retrieve voice mail, identify nature of calls and information required, respond to general inquiries on programs and services, take messages and direct calls to appropriate staff;
• Prepare and monitor staff sign in / sign out board and follow up with staff as required;
• Greet any clients / visitors to the agency and direct them to the appropriate staff;
• Record incoming/outgoing mail; open, date stamp, record and distribute incoming mail, courier packages, and faxes to appropriate mail slots;
• Renew staff lists on a continual basis to ensure they are kept up to date;
• Order monthly bus passes for youth and families and arrange pick up;
• Serve clients who arrive at the agency to pick up bus passes/tickets, vouchers, cheques, letters, or other items;
• Monitor meeting room bookings, updating as necessary and prepare meeting room spaces for special events/meetings as requested by individual team members;
For a Full list of duties please see attached pdf.
Qualifications & Experience:
Qualifications:
Education, Training and Experience:
• A diploma in an administrative program; or
• 2 - 4 years’ experience in providing administrative support in a similar environment;
• Proficiency in the use of Windows based computer applications including Outlook, Excel, Word, Publisher and other standard computer applications; and
• Knowledge of and ability to maintain filing systems.
• An equivalent combination of education and experience may be considered.