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Settlement Support/ Intake Worker

Settlement Support/ Intake Worker

Expiry Date: 
Monday, December 4, 2023 - 8am
Job Type: 
Comox Valley
Immigrant Welcome Centre
Social Services
The Immigrant Welcome Centre is currently accepting applications for a full-time Settlement Support/ Intake Worker.

Who we are…
The Immigrant Welcome Centre specializes in immigration and support services to newcomers who are settling in Comox Valley, Campbell River and the North Island. Also known as the Multicultural and Immigrant Services Association of North Vancouver Island (MISA), we are a registered non-profit organization established in Campbell River in 1992.

As an award winning organization, The Immigrant Welcome Centre is a respected leader in immigrant services and an active proponent for the sector. By fostering strategic partnerships and working to create welcoming, inclusive communities that attract and retain newcomers, we are an effective business partner in the communities we serve.

Who you are…
● You have an energetic and positive approach to your work.
● You have strong computer and documentation skills.
● You are self-directed and have excellent organizational and critical thinking skills.
● You genuinely enjoy building and maintaining collaborative relationships at all levels.
● You are excited about working collaboratively to achieve results with focus and flexibility.

The position…

JOB TITLE: Settlement Support/ Intake Worker

LOCATION: Courtenay office with occasional travel to Campbell River/North Island

REPORTS TO: Settlement Coordinator

WORK HOURS: This position is full-time at 35 hours a week.

Based on MISA Wage Grid, Level 6, $21.09-$24.13 (+ Employer paid Comprehensive Health Benefits Plan and an employer paid RRSP contribution, no matching required. This is provided upon successful completion of 6-month probation.)

The primary function of this role is to provide direct service delivery to clients by being the first point of contact at the front desk, facilitating access to IWC services, including client intake and setting up appointments, as well as ensuring all aspects of service and office management are supported administratively.

Please see attached for full job description.
Qualifications & Experience: 
Required Qualifications
• Post-secondary training in office administration or a related field, or equivalent combination of education and experience in or outside Canada.
• Three or more years general office experience that includes reception and administrative functions.

Required Skills, Knowledge and Experience
• Demonstrated proficiency in MS Office, google programs and data entry (especially excel)
• Fluency in English – (fluency in other languages a valuable asset).
• Excellent communication skills.
• Demonstrated knowledge of non-profit sector as related to this position.
• Experience working with diverse persons in the community.
• Well-developed planning, organizing and administrative skills.
• Ability to foster positive relationships with clients, co-workers and community partners.
• Excellent time management, organizational and critical thinking skills, self-directed.
• The worker must have a valid BC driver’s license and reliable transportation.
• The worker must have a satisfactory vulnerable sector criminal record check.
• Willingness to follow the code of ethics and mission statement of MISA.
How to apply: 
Please submit applications to:,
by 5:00 p.m. on Tuesday, December 12, 2023.