English French German Italian Portuguese Russian Spanish

RCMP 911 Police Dispatcher (Telecommunications Operator)

RCMP 911 Police Dispatcher (Telecommunications Operator)

Expiry Date: 
Tuesday, September 24, 2019 - 9am
Job Type: 
Comox Valley
What we do

9-1-1 Police Dispatchers receive and process emergency and non-emergency calls from the public, Fire Departments, BC Ambulance Service and other first responder agencies, such as Search and Rescue. Their role is to quickly prioritize, and accurately process calls to ensure police and public safety, resulting in safer communities.

A 9-1-1 Police Dispatcher has two primary roles:
•Call Taking: Answering the calls from public.
•Dispatching: Directing police officers to respond to a specific location or event.

Call Takers receive and process all emergency and non-emergency calls for police services from the public. They are trained to accurately instruct the caller as to what they should do in any given situation. They must quickly and accurately obtain all the required information so an appropriate level of response can be provided as effectively as possible.

A Call Taker is responsible for obtaining all relevant information as soon as possible from the caller,
such as:
•Where is it happening?
•What is happening?
•When did it occur?
•Who is involved?
•Are there weapons?
•Are drugs and alcohol involved?
•What is the subject's description?
•What direction are they going?
•Is the person on foot or in a car?
•What is the vehicle description?

Dispatchers function like an orchestra conductor responding to calls, coordinating police officers, and finding help when and where it is needed.

Police officers depend on the Dispatcher to ensure they have all the relevant, accurate and timely information to keep themselves and the public safe.

9-1-1 Police Dispatchers have to know and understand the police officer’s role and be able to anticipate the next move — what will the police officers need next and who else needs to be there to support them, such as Police Dogs, Air Service, or Negotiators.

Quick-thinking is a must for potentially life-saving scenarios. It takes an impressive amount of mental clarity, dexterity, and laser-sharp focus to do this job.

Call Taking and Dispatching are done in a unique, highly structured and collaborative work environment which includes:
•Working shifts during the day, evening, night, including weekdays, weekends and public holidays.
•Listening through headsets connected to the police radio and telephone systems for long periods of time.
•Being prepared for every type of call that could result in a critical or major event.

Who we are

As the “first” of the first responders, 9-1-1 Police Dispatchers serve as the critical link between citizens and the emergency help they require. They are the lifeline between people in critical and sometimes dangerous situations and the help they need.

9-1-1 Police Dispatchers often have to talk people through some tense and fear-stricken moments. Dispatchers know they have to remain calm even in the most dire of situations.

Sometimes, an RCMP police officer works alone and often in dangerous situations. Police officers rely on the Dispatcher to ensure they have all the relevant and timely information to keep themselves and the public safe. 9-1-1 Police Dispatchers must know the police officers, know where they are during their shift, and know when back up may be required.
Qualifications & Experience: 
To apply to become a 9-1-1 Police Dispatcher with BC RCMP you must:
•Be a Canadian Citizen or have permanent resident status in Canada.
•Be at least 19 years of age at the time of training.
•Possess a Canadian secondary school (high school) diploma or equivalent.
•Be proficient in English.

The following criteria are considered assets for the 9-1-1 Police Dispatcher position:
•Experience providing services to the public.
•Experience working in an environment that requires multitasking.
How to apply: 
Visit our website at and sign up to attend a Career Presentation.