Details:
- Responsible both for scheduling and selling service work.
- Keep customers up to date real time on work in progress.
- Open workorders, get sn#, data, download codes off of incoming trucks.
- Perform walk arounds with customers.
- Perfrom the opening / closing / Invoicing cycle.
- Know and follow warranty requirements for various manufacturers, IE: Cummins, Kenworth, Eaton, etc. Advise customers on Warranty.
- Ensure vehicles are parked accordingly, locked, and keys organized.
- Explain completed work / invoices to customers.
- Handle incoming phone calls.
Qualifications & Experience:
3-5 years minimum of commercial trucks and / or heavy equipment experience.
Trade Certification preferred , IE: Red Seal Mechanic, or mechanical aptitude.
Ability to solve problems on own, logical thinking.
Strong computer skills.
Strong communication skills with both customers, and the shop.