Details:
PRIMARY DUTIES
As Clinic Administrator you will:
Establish and execute plans on to ensure effective operational and financial controls that lead to optimal cash management (which includes effective management of accounts receivable) and business success - Ensure the clinic consistently meets or exceeds expectations in the management of referrals throughout the continuum from intake to discharge across all service streams - Ensure all processes align with accepted Best Practice in the province - Utilize available resources (reports, tracking tools) to identify gaps in execution of operational practices, address action planning with administrative staff and/or process where applicable and work closely with the Clinic Manager to resolve gaps when planning requires clinical staff and/or process - Lead administrative staff through effective on boarding, performance management and mentoring/ coaching - Ensure administrative staff have role clarity, understand and have received the training for technical skills required to meet or exceed expectations - Provide regular formal and informal feedback to administrative staff that allows them to learn and grow yet maintains CBI high standards for service delivery - Support the Clinic Manager in engagement initiatives that include executing on action plans derived from Engagement Survey results, Town Halls, Advisory Committees - Manage information and reporting that facilitates appropriate decision making in the following areas: Marketplace – referral trends, Cash management – accounts payable, accounts receivable, Revenue – trend, forecasting, monthly, by stream (and trend), Schedule Management – efficiencies - Analyze monthly, quarterly and annual trend data together with Clinic Manager to facilitate effective management of priorities, leverages strengths and quickly identifies target areas of opportunity for improvement
Qualifications & Experience:
To take on the role of Clinic Administrator, you must:
Have at least 3 years of experience in an administrative role - Have demonstrated excellent customer service skills - Able to gather, analyze and interpret complex data, prepare management reports, and make effective decisions based on sound data analysis - Possess effective communication skills
Demonstrate strong attention to detail and ability to resolve issues collaborative - Have the ability to understand the long term impact and plan strategically yet be able to thrive with tactical day to day activities