Company:
Coastal Community Credit Union
Details:
Coastal Community Credit Union is the largest financial services organization based on Vancouver Island and the Gulf Islands and serves over 110,000 members and clients through its 23 branches, 16 insurance offices and 4 business centers. Coastal Community is committed to improving financial health, enriching lives and building healthier communities. We are seeking to fill the position of Financial Consultant to support the Campbell River Region.
Reporting to the Regional Manager – Private Wealth, with a functional accountability to the Branch Manager, the Financial Consultant is responsible to contribute to the achievement of growth and profitability targets for Coastal Community by developing/enhancing mutually beneficial relationships with members and clients to promote the advantages that Coastal Community can offer. This position will build relationships with existing and potential members/clients to provide advice and solutions of banking, borrowing, saving, and protection based on the unique needs of our members and clients. This position is responsible to provide exceptional quality service to members/clients reviewing their current financial information, goals and objectives and working together to create a plan and direction to meet their overall needs. The Financial Consultant is also responsible for self-development and continuous learning to maintain and achieve the required knowledge to perform all principle duties and responsibilities.
Representative Duties:
•Proactively develop strong member/client relationships through regular contact providing quality advice and recommendations to ensure members/clients are aware of the Coastal Community’s full product and service offerings.
•Utilize Coastal Community’s client service matrix and segmentation tools that are within CRM with each member/client.
•Input & maintain all client information into a CRM system to create a permanent record of member/client interactions and discussions and maintain appropriate client documentation.
•Profile members and clients to determine their personal financial needs based on their life stages and life events and pro-actively act upon the opportunities identified using Coastal Community’s processes.
•Utilize client advocacy, centers of influence, seminars etc. to proactively develop business.
•Perform other duties as required to deliver exceptional service to Coastal Community members/clients and to enable the team to capitalize on all relationship building opportunities.
•Assist members/clients in making decisions about banking, borrowing, saving, and protecting.
•Interview clients to determine their financial goals and objectives needed to develop a segmented financial plan.
•Proactively utilize financial planning software to develop a plan for each member/client focusing on the achievement of their short and long term goals.
•Meet regularly with each member/client to review their financial situation and make updates and adjustments where necessary following Coastal Community’s Client Service Matrix.
Qualifications & Experience:
This position requires a working knowledge of various computer software applications including MS Outlook, Word, Excel, and industry specific software; as well as above average organization and computer skills and proven relationship sales ability.
This position also requires familiarity with all Credit Union products and services, a proven track record of identifying and acting upon opportunities, and the ability to refer business to other Credit Union business lines to build client relationships.
Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.
The incumbent must effectively listen to and engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
The ability to multitask with above average keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.
Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests.
The Financial Consultant will hold or be eligible to be IIROC licensed as a Registered Representative in the Province of BC within 9 months of start date; will complete all Continuing Education (CE) credits as required and have completed the CFP designation and be a member in good standing within 18 months of start date.
The incumbent will also have a minimum of 5 years experience in the financial services industry, including 1 year experience in managing stocks, bonds, and/or mutual funds.