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Telecommunications Technician
Telecommunications Technician
ID:
56864
Expiry Date:
Friday, March 10, 2017 - 8am
Job Type:
Full-Time
Region:
Port Hardy and North Island
City:
Port Hardy
Company:
TELUS
Industry:
Technology
Wage:
$21.92/hr
Details:
POSITION OVERVIEW:
TELUS is looking for a number of customer focused individuals to join our Customer Solutions Delivery (CSD) team throughout various rural locations in British Columbia in 2017. We are seeking passionate and enthusiastic people, who are excited about technology, have a commitment to unparalleled customer service excellence and want to start their career!
The CSD team is responsible for installation and support of enhanced products related to the Future Friendly Home (e.g. home networking, phone, high speed internet, Optik TV, etc.). As a Telecommunications Technician, your priority will be to provide exceptional customer service while installing and repairing voice and data services (phone, internet, TV) for residential and business customers. You will deliver exceptional customer service while on location by identifying opportunities to promote and up-sell additional TELUS products and services when appropriate. These positions require you to work various shifts, which are primarily days, but could also include evenings, weekends, and statutory holidays depending on business requirements.
Are you someone who?
•Takes ownership of every customer interaction?
•Is inquisitive, excited about technology, enthusiastic about being part of a team and enjoys a good challenge?
•Works to find innovative solutions and challenges the status quo?
•Regularly advocates for the needs of friends, family and/or causes you’re passionate about?
•Is passionate about working towards a common goal with an exceptional team of collaborators?
Rewards of starting your career with TELUS include an hourly wage of $21.92 (starting wage will be determined based on your relevant education and experience), annual bonuses and sales incentives. We also offer best-in-class training to start, employee share purchase plan, service discounts and many more benefits! You will have the opportunity to build a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.
TELUS is looking for a number of customer focused individuals to join our Customer Solutions Delivery (CSD) team throughout various rural locations in British Columbia in 2017. We are seeking passionate and enthusiastic people, who are excited about technology, have a commitment to unparalleled customer service excellence and want to start their career!
The CSD team is responsible for installation and support of enhanced products related to the Future Friendly Home (e.g. home networking, phone, high speed internet, Optik TV, etc.). As a Telecommunications Technician, your priority will be to provide exceptional customer service while installing and repairing voice and data services (phone, internet, TV) for residential and business customers. You will deliver exceptional customer service while on location by identifying opportunities to promote and up-sell additional TELUS products and services when appropriate. These positions require you to work various shifts, which are primarily days, but could also include evenings, weekends, and statutory holidays depending on business requirements.
Are you someone who?
•Takes ownership of every customer interaction?
•Is inquisitive, excited about technology, enthusiastic about being part of a team and enjoys a good challenge?
•Works to find innovative solutions and challenges the status quo?
•Regularly advocates for the needs of friends, family and/or causes you’re passionate about?
•Is passionate about working towards a common goal with an exceptional team of collaborators?
Rewards of starting your career with TELUS include an hourly wage of $21.92 (starting wage will be determined based on your relevant education and experience), annual bonuses and sales incentives. We also offer best-in-class training to start, employee share purchase plan, service discounts and many more benefits! You will have the opportunity to build a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.
Qualifications & Experience:
Ability to provide exceptional customer experiences and overcome objections as required.
•Graduate of a 2 year program considered an asset (ie: Telecom).
•Normal colour vision to work with colour-coded wiring.
•Able to manage a physically demanding workload, which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions.
•Able to work various shifts (days, evenings, weekends, statutory holidays) to meet business needs.
•Able to effectively handle both favourable and unfavourable customer interactions
•Able to identify and up-sell additional products and services when appropriate.
•Fluent in English; demonstrated professional oral and written communications skills.
•Self-motivated, demonstrated effective decision-making skills with limited supervision.
•Mechanical ability and technical curiosity.
•Able to plan, organize and thrive in a fast-paced, deadline-driven environment.
•Able to effectively work in a team environment and collaborate with other departments.
•Must follow safe work practices and abide by all safety rules and regulations.
•Must be willing and able to work in locations that preclude your ability to return home, on an as required basis.
•Must be willing to travel in small aircraft, aerial tramways, helicopters etc. on an as required basis.
•Must be willing to travel and/or operate snow cats on an as required basis.
•Must possess superior computer skills.
•Commitment to continuous learning and high performance.
•Demonstrated ability to learn and apply learned skills to related situations and complete and pass all related exams.
•Must meet applicable testing requirements.
Previous experience and/or education in telecommunications considered an asset.
•Must have completed a minimum of grade 11 math (Transcripts and/or diplomas will be required).
•Clean and valid Class 5 Driver's Licence or other provincial equivalent (Driver’s licence and a driver’s abstract will be required).
•Graduate of a 2 year program considered an asset (ie: Telecom).
•Normal colour vision to work with colour-coded wiring.
•Able to manage a physically demanding workload, which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions.
•Able to work various shifts (days, evenings, weekends, statutory holidays) to meet business needs.
•Able to effectively handle both favourable and unfavourable customer interactions
•Able to identify and up-sell additional products and services when appropriate.
•Fluent in English; demonstrated professional oral and written communications skills.
•Self-motivated, demonstrated effective decision-making skills with limited supervision.
•Mechanical ability and technical curiosity.
•Able to plan, organize and thrive in a fast-paced, deadline-driven environment.
•Able to effectively work in a team environment and collaborate with other departments.
•Must follow safe work practices and abide by all safety rules and regulations.
•Must be willing and able to work in locations that preclude your ability to return home, on an as required basis.
•Must be willing to travel in small aircraft, aerial tramways, helicopters etc. on an as required basis.
•Must be willing to travel and/or operate snow cats on an as required basis.
•Must possess superior computer skills.
•Commitment to continuous learning and high performance.
•Demonstrated ability to learn and apply learned skills to related situations and complete and pass all related exams.
•Must meet applicable testing requirements.
Previous experience and/or education in telecommunications considered an asset.
•Must have completed a minimum of grade 11 math (Transcripts and/or diplomas will be required).
•Clean and valid Class 5 Driver's Licence or other provincial equivalent (Driver’s licence and a driver’s abstract will be required).
How to apply:
Apply online: https://telus.taleo.net/careersection/10000/jobdetail.ftl?job=ROL02600-16
